Terms and Conditions
international academy booking conditions & terms of business
We urge you to carefully read the following conditions which, together with details on your Booking Form forms your contract with Harris Holidays Limited (the Company). Any waiver of these conditions will not bind the Company to any subsequent waiver or otherwise affect the Company’s position.
When you make a booking you guarantee that you have the authority (and if you or a party member is less than 18 years old the authority of a parent or legal guardian) to accept and do accept on behalf of your party the terms of these booking conditions and that all members of your party are aware of these conditions and have agreed to be bound by them.
1. YOUR FINANCIAL SECURITY
International Academy is a trading name of Harris Holidays Limited of registered office; 4th Floor 5-7 John Princes Street, London, W1G 0JN and registered VAT number: 02454681 with whom you make a contract when you book. When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 6624. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of your holiday includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices and will be shown separately on your confirmation invoice. For package holidays which do not include travel by air we have arranged a bond with ABTA Limited, membership number V4138. If you buy arrangements other than a package, this financial protection does not apply. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with, this contract. Further information on the Code and arbitration can be found at www.abta.com.
2. CONFIRMING A BOOKING
(a) Where we sell holidays through travel agents, all monies you pay to the agent for your trips with us will be held by the agent on our behalf until they are forwarded to us or refunded to you.
(b) On booking, you must submit a signed Booking Form accompanied by a registration deposit of £500.00 per person or an agreed holding fee. This deposit can be paid by debit/credit card, cheque made payable to ‘Harris Holidays Ltd’ or by wire bank transfer to Harris Holidays Ltd account. Please note that transactions by credit card will incur a 3% charge.
(c) No contract exists between you and the Company until we confirm your course by either dispatching a written Confirmation Invoice to you or your travel agent or by giving a verbal confirmation (followed by written confirmation) if booking within 12 weeks of departure.
(d) Late Bookings: For all bookings made within 12 weeks of departure, the holidays confirmed as soon as verbal confirmation is given over the phone, and therefore if you subsequently cancel your booking, cancellation charges as shown in Condition 5 (a) apply.
(e) The person signing the Booking Form warrants to the Company as a fundamental term of the contract that he or she has the authority of each party member (and when a party member is less than 18 years old the authority of a parent or legal guardian) to contract with the Company on behalf of each such member on the basis of these conditions, and that all such persons are aware of these conditions and have agreed to be bound by them.
(f) If you booked your holiday in any jurisdiction other than in Scotland or Northern Ireland (including any booking via the Internet), this contract, and any claim or dispute arising from or related to this contract will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Scotland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Northern Ireland, this Agreement, and any claim or dispute arising from or related to this contract, will be governed by Northern Irish law and the courts of Northern Ireland shall have exclusive jurisdiction over any claim arising out of it.
(h) No additions, deletions, changes or promises may be made relating to these conditions save by a Director of the Company, in writing.
(i) No amendment, deletion or addition, to the price or content of your holiday will be binding to the Company unless confirmed in writing by the Company.
(a) The remaining balance is split into 2 or 3 equal payments; this will be discussed with your selves at the time of booking. If you book within the 12 weeks the full payments has to be taken at the time of booking.
(b) All deposits paid are non-refundable except in the circumstances detailed in Conditions 6(b) and 7.
(c) A final invoice will be sent approximately 14 weeks before departure (or instead of Confirmation Invoice for new bookings received less than 14 weeks before departure). The final balance payable must be received by the Company no later than 12 weeks prior to departure.
(d) Should your final invoice be inaccurate due to amendments, this does not permit late payment of the final balance which remains due 12 weeks prior to departure.
(e) If the Company does not receive deposits and/or the full amount outstanding on the final invoice on the due date(s) your booking will be cancelled and you will lose any deposit already paid.
(f) We reserve the right to pass on a 2.5% charge for any payment amount made by credit or charge cards.
4. HOLIDAY PRICES
(a) The prices of tours are subject to surcharges if increases occur in transportation costs (including fuel), dues, taxes (such as increases in or imposition of VAT or other Government imposed taxes) or fees chargeable for services such as landing taxes, embarkation/ disembarkation fees at ports and at airports and currency fluctuation.
(b) In the case of all surcharges we will endeavour to advise you as soon as possible and we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of 2% will be surcharged and where this is payable there will be an administration charge of 50p per person and we will forward an Amendment Invoice reflecting any changes made. However if the surcharge means paying more than 10% extra on the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid with the exception of any monies paid to us in respect of insurance premiums and amendment charges. If you do decide to cancel because of this you must do so within 14 days of the date of issue of the Amendment Invoice. No surcharges will be applied within 30 days of your departure. Should the price of your holiday go down due to the changes mentioned above by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
(c) The prices, offers and information printed in our brochure/s and our terms and conditions are valid at the time of publication in September 2008, using the following exchange rates: £1 = CAN$ 2.00 or NZ$2.72 until publication of any revised edition. We reserve the right to increase or reduce these prices or amend these offers or information at any time after publication and in future editions of the brochure. You will be advised of any change at the time of booking.
The UK government has announced their intention to replace Air Passenger Duty, which is payable by all passengers on flights departing from UK airports, with a new Emissions Tax, known as Aviation Duty. At this time we are not aware of the final details of the new Duty, and prices have therefore been calculated as if Air Passenger Duty continues to be in effect. In the event that our costs increase as a result of the change, we reserve the right to adjust the prices shown to reflect those changes in costs.
5. CANCELLATIONS AND AMENDMENTS
(a) If you wish to cancel or amend all or part of your booking you should advise us by recorded letter, email or fax as soon as possible. A cancellation or amendment is effective only when received in writing by the Company from the person signing the Booking Form. Any new person added to the booking will be deemed to have signed the original Booking Form and be subject to these Booking Conditions. The following scale of cancellation charges will apply:
Period before scheduled departure within which written notification of the cancellation is received by the Company: Amount of cancellation charge per paying participant cancelling:
More than 84 days before departure = Full deposit(s) as per schedule (section 3a)
84 to 15 days before departure = 60% of the total invoiced price
14 to 1 day(s) before departure = 80% of the total invoiced price
Departure date or after date of travel = Total invoiced price
N.B. You may make a claim on your insurance policy if your cancellation falls within the terms of the policy. The insurance premium and any amendment charges are in any event not refundable.
(b) Once your Booking Form (and/or Personal Details Forms as applicable) has been returned, we reserve the right to charge £25 for each amendment/substitution. If you want to change any details of your booking (such as changing to a different hotel or changing your point or date of departure) or to cancel an optional extra you have booked, we will do our best to help but please note that we usually treat amendments that would lower the basic price of your holiday as a different holiday. We charge an ‘Amendment Fee’ for each detail of the booking which you change. If you make the change more than 60 days before departure, the fee will be £25 per person. For any changes within 84 days of departure, appropriate cancellation charges will be applied (see above).
(c) If you are prevented from travelling, you may transfer your booking to another person provided they meet all the requirements relating to that holiday, they have adequate holiday insurance in place and the transfer is made more than 31 days before departure. A transfer fee of £25 will be payable. Both the person who was originally to take the holiday and the person who actually takes it will be responsible for the payment of the amendment charges and any outstanding balance due in respect of the holiday price and you will also be responsible for any additional costs that are incurred as a reason of substitution or transfer such as, but not limited to, airline tickets.
(e) The price of your new travel arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your travel arrangements. Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.
(f) If any cancellation reduces the number of paying members below the minimum number required for a particular holiday price or discount, the invoice will be adjusted accordingly for all remaining group members.
6. IF THERE IS A CHANGE IN PLAN
(a) Whilst the Company will at all times endeavour to satisfy clients’ requirements, nevertheless, because of changing circumstances, the Company must reserve the right to make alterations to holiday and brochure details both before and after any booking has been confirmed. If for any reason the details of your holiday have to be changed before departure, the Company will inform you as early as possible.
(b) Most changes, if necessary will be minor. Occasionally, we have to make a significant change to confirmed holidays. In the event of a significant change, you will be offered the choice of:-
(i) accepting the change or
(ii) receiving another holiday, of at least comparable standard if we are able to offer one (and receiving a refund in respect of any price difference) or
(iii) receiving a full refund of all monies paid.
In addition if we are forced to make a significant change, we will also pay you an appropriate compensation where relevant, except where the change is made as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care, which include, but are not limited to, those amounting to "Force Majeure" as described in Condition 8 below or where the trip is cancelled due to insufficient numbers. A significant change may include the following: a significant change of destination; a change in accommodation to that of a lower category, a change in the time of your departure or return flight by more than 12 hours, a change of UK departure airport (excluding changes between London Airports).
If your final payment is delayed beyond the due date you will not be eligible for compensation payment and the Company will invoke conditions 3(e) and 3(f).
7. IF WE CANCEL YOUR HOLIDAY
If we are forced to cancel your holiday (other than due to your default in payment), the Company will offer you the choice of an alternative holiday of at least comparable standard if available (and receiving a refund in respect of any price difference) or a prompt and full refund of all monies you have paid. In addition, the Company will pay you appropriate compensation where relevant except where the Company is forced to cancel, as a result of unusual and unforeseeable circumstances beyond its control, the consequences of which it could not have avoided even with all due care, which include but are not limited to those amounting to ‘Force Majeure’ as described in Condition 8 below, or, where an insufficient number of people have booked your chosen holiday (in this case you will be notified not less than 4 weeks before your scheduled departure date and we will endeavour to offer you a suitable alternative so that you can still train at the time of your choosing).
8. FORCE MAJEURE
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to "force majeure". Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events.
In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. This law granted rights to passengers including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights are publicised at EU airports and are also available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us.
9. IF YOU HAVE A COMPLAINT
If you have a complaint about any service provided by us, this must be reported immediately to both our local representative, or, to our UK head office, and also to the supplier(s) of the service in question, so that action can be taken to resolve the matter. If the complaint cannot be resolved, then please follow it up with a letter to the Company at International Academy, Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ within 35 days from returning from your holiday. The Company cannot accept liability in respect of any claims not notified to ourselves and our supplier(s) in accordance with this clause.
Disputes about your holiday which we cannot settle can be referred to arbitration under a special scheme administered by IDRS part of the Chartered Institute of Arbitrators. Details and application forms are available from ABTA Ltd, 30 Park Road, London, SE1 9EQ, www.abta.com. The scheme provides for a simple and cheap method of arbitration based on documents alone. The scheme does not apply to claims over £5,000 per person or £25,000 per booking form. Where a claim includes, in part, a claim for personal injury or illness, a limit of £1,000 per person applies to that part of the claim. The rules of the scheme state that the application for arbitration must be made within nine months of the date of your return from holiday. Information regarding complaints may be shared with other tour operators.
(a) Our contracts with hotels and carriers provide for the allocation of rooms or seats to us. Your booking will normally be made within those allocations but no specific rooms or seats can or will be confirmed. However, we accept responsibility for ensuring that all component parts of the holiday which you book with us are supplied to you as described and to a reasonable standard. We have taken all reasonable steps to ensure that proper arrangements for all the holidays advertised in this brochure have been made and that the suppliers of the various services which will be provided for you are efficient and reputable. We accept responsibility for the acts and omissions of not only our own employees but also of our suppliers, sub-contractors, representatives and/or agents provided they were at the time acting within the scope or course of their employment, agency or contract of supply. In all cases except where personal injury or illness or death results, our liability is however limited to three times the holiday price (excluding insurance premiums and amendment charges) of the person(s) affected in total.
(b) Whilst we have no direct control over the providers of services and facilities, we do accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors providing they were at the time acting within the course of their employment except where the failure to perform or improper performance was due to your own acts and/or omissions, or, those of a third-party not connected with the provision of your holiday arrangements and which were unforeseeable or unavoidable, or, an event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care. It is a condition of this acceptance of liability that you notify us of any claim strictly in accordance with Condition 9 "If you have a complaint".
(c) When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. The provisions of the Warsaw Convention1929 (as amended) concerning the carriage of passengers and their luggage by air, and the airlines’ conditions of carriage, may apply to you and your party during your flight, and during boarding and disembarkation. These provisions and conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and may make special provisions for valuables. Sea Travel Conditions of Carriage & International Conventions: In the case of sea travel the provisions of the Athens Convention 1974 relating to the carriage of passengers and their luggage by sea may apply. This Convention and the sea carriers’ conditions of carriage may continue to apply to you and your party throughout your stay on board the ship, and during boarding and disembarkation. The Athens Convention, and the carriers’ conditions of carriage, may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and make special provisions for valuables. A copy of the conditions of carriage applicable to your holiday can be supplied on request.
(d) Should you or any member of your party by misadventure suffer illness, injury or death during the period of your holiday from an activity which does not form part of the arrangements made by us or an excursion purchased through us, we shall at our absolute discretion give you every assistance including advice, guidance and financial assistance to cover initial legal costs for legal action against a third party where appropriate, up to a limit of £5,000 cost to ourselves per booking form provided such assistance is requested within 90 days of the misadventure.
(e) In the event of there being a successful claim for costs against a third party or a suitable insurance policy or policies being in force, the Company is entitled to recoup from you the costs actually incurred by us in giving this assistance under (d) above.
11. CONDUCT & BEHAVIOUR
If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at our reasonable discretion, to cancel or terminate a holiday completely. If for example any airline pilot, accommodation owner or manager, or senior member of our staff, considers that the behaviour is unacceptable they are authorised to terminate a holiday wherever and whenever necessary. If this sort of situation arises, our responsibility for your holiday will cease and we will not be obliged to cover any expenses which may be incurred by the party concerned and neither will we consider or accept any claims for compensation or refunds whatsoever.
12. OUR BROCHURE
(a) All information in the brochure is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within our brochure (in particular with regard to the package provided) and will advise you of these changes at point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday.
(b) There are naturally circumstances beyond our control, such as religious festivals, local holidays, periods of maintenance, and adverse weather conditions for which we cannot accept responsibility.
(c) The resorts and facilities are shown in good faith and it must be appreciated that some entertainments, restaurants and ski lifts in resort, for example, may be closed or restricted particularly at the beginning and end of the season. Such restriction is generally reflected in the selling price of the holiday.
(d) To create the "atmosphere" of a certain type of holiday/trip, occasionally photographs are general photographs and may not be specific to that resort. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes, décor and furnishings will vary, particularly in older or historical buildings.
(e) Please remember that some amenities such as hotel lifts, swimming pools and hot tubs require servicing and cleaning and may therefore not be available at all times. Some services are also affected by weather conditions, for example, outdoor swimming pools, chair lifts, and their availability is at the sole discretion of the provider of the service. Entertainment (particularly live entertainment) provided by hotels is frequently subject to demand and its nature and frequency may be varied if there is a lack of demand or insufficient numbers in the hotel. Please also be aware that equipment such as video players and microphones on coaches is, due to its technical nature, prone to malfunction. The Company cannot be held responsible nor consider a claim for compensation in the event of such amenities or equipment being unavailable.
(f) Where a property is described as having skiing to/from the door, this is naturally subject to the skier’s ability and normal snow conditions in resort at the time.
13. SPECIAL REQUESTS / CONDITIONS OF BOOKING
We do our best to meet any special requests made by you and to pass these on to the appropriate persons provided they are clearly noted on the Booking Form or Personal Details Form. However, we can only guarantee those special requests confirmed by us in writing.
14. BUILDING WORK
It is often very difficult to predict when building work or development may begin in any resort as such things usually occur without notice. If we become aware of any such developments in your resort which could cause you significant disturbance or inconvenience, we will do our best where practical, to advise you.
15. DISABLED PASSENGERS
We do what we can to cater for as many people as possible, however we feel that we should point out that whilst we have accommodated groups with special needs we are not specialists in catering for the disabled or those with special needs or with serious medical conditions. If any member of your party suffers from a disability or serious illness, you must contact your doctor and our office for advice, before booking.
16. OUR ACCOMMODATION
(a) All the accommodation (sometimes described for example as hotels, apartments, chalets, condominiums or hostels) featured in our brochure or on our website is chosen as representing fair value in its particular category. We would suggest that you compare carefully each type of resort and accommodation with the cost of the holiday, before making your final choice. Where applicable, any local official grading for accommodation is indicated. Grading systems vary from country to country, and this and the fact that certain properties, particularly chalets and some apartments, have no official grading, does not necessarily reflect on the standard of comfort or the facilities. To assist you we have given as much detail as brochure and website space allows.
(b) Hotels may make a charge for the use of optional facilities (eg: swimming pool, sauna, solarium, etc).
(c) Towels and soap are not necessarily provided in all of our accommodation and people may wish to bring their own supply.
(d) Rooms generally accommodate 2 people on a twin share basis, although for chalets in particular, rooms can accommodate 3 or more people. Hostels can accommodate up to 6 people per dormitory and bunk beds are also sometimes used.
(e) If available, a "single room" supplement (prices on request) is payable for single person occupancy of a room, which may, however, contain more than one bed.
(f) In accordance with International Hotel Regulations your room will usually be available only after mid-day on arrival and you will usually need to vacate your room by 10.00 hours on the last day.
(g) Food provision (breakfasts & evening meals) does vary from one accommodation and resort to another, so please refer to the details on the specific accommodation pages on the website.
(h) Inventory Damage deposits are required by certain accommodations. This can be up to £250 per person for some apartments or chalets, and is refundable following your departure. It is in your best interests to leave the accommodation as it was found, as deductions for breakages, damage or leaving the accommodation unclean can be made by local agents or the owner of the property. Where possible, we will advise you of this at the time of booking.
17. ITINERARIES AND TRAVEL SCHEDULES
(a) A complete travel itinerary will be forwarded to you two to three weeks prior to departure. Should any major changes occur after that, we will advise you accordingly. Certain services we depend on may, from time to time, change their schedules, e.g. flight schedule changes may affect the overall length of time you spend in resort. In the event of this occurring we would not accept responsibility for changes that are beyond our control.
(b) It is obviously important that our programme operates to strict time schedules and we would ask for your cooperation with the various final timings given.
(c) While coach drivers will do their best to point out places of interest and provide information, it should be noted that they are not employed as guides.
Insurance is compulsory for everyone attending an International Academy course. We can offer a winter sports policy through Fogg Travel Insurance Services Ltd so please contact International Academy for further details. If you choose to make your own insurance arrangements, we will require a copy of your policy documentation prior to departure showing proof of cover for the entire duration of the course/trip.
19. HEALTH REQUIREMENTS AND RECOMMENDATIONS
At the time of going to press in September 2008 there were no mandatory vaccination requirements for travellers from the UK to destinations featured in our brochure. Please note that the cost of any immunisation treatment is not, in any case, included in the cost of the holiday. The person signing the Booking Form is entirely responsible for passing any health requirement information to other party members. While we will endeavour to reconfirm any new health requirements at the time of booking, it is your responsibility to check with your doctor at least two months prior to travel for the latest requirements, recommendations and any costs.
20. PASSPORTS & VISAS
(a) You are entirely responsible for ensuring that you have the correct and valid documentation. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred. The information in our brochure is correct at the time of going to press. Whilst we will endeavour to inform you of any new regulations we advise you to check with your passport office or the consulate in question if you have any queries.
(b) For British Citizens - all adults and children of 16 years and over must travel on a full valid British ten-year passport unless otherwise specified.
(c) Clients who are not British Citizens must check with the appropriate consulate for individual visa requirements.
(d) If you need to obtain a new passport you should do so in good time. This normally takes about 4 weeks by post, but this time may vary depending upon which passport office you apply to and the time of year. The Passport Office gives further information on a recorded voice message.
(e) Any visas currently required by British citizens for destinations in the brochure will be specified on the relevant brochure page or price list.
(f) Clients travelling overland to certain European destinations may need to also pass through controls of other countries enroute so this should be allowed for with any passport/visa applications.
(g) When travelling to the US you must have the correct passport to travel on the Visa Waiver Programme or have obtained the correct visa, valid for your stay. Each person wishing to visit the US must have either:
ii) an e-passport (if your passport is issued after 26 October 2006), or a machine readable passport containing a digital photograph (if your passport is issued after the 26 October 2005) and a Visa Waiver Form
ii) a valid passport and a valid visa which must be obtained before travel from the US authorities.
Children and minors wanting to travel with a Visa Waiver form must hold their own Machine Readable Passport or e-passport.
Please note that the nationals of some countries can only travel to the US if they have a valid visa as they are not eligible for the Visa Waiver Programme.
If you are travelling to the USA after 1st September 2008, the US authorities have introduced a requirement for passengers travelling under the Visa Waiver Programme to register for Electronic Travel Authority. For additional specifics about the VWP please consult the VWP information on the U.S. Embassy London website. http://www.usembassy.org.uk/
Passengers who have not applied for and receive travel authorisation via ESTA prior to travel may be denied boarding, experience delayed processing or be denied admission at the U.S port of entry. However, neither possession of a visa, nor meeting the basic requirements for travelling visa-free on the VWP, guarantees admission to the United States. As with most countries, the final determination of admissibility is made by immigration officials at the port of entry. Important reminder: If you are refused boarding or denied admission at the US port of entry you will still be subject to our cancellation charges in accordance with the terms of our contract with you. We recommend that you carry your ESTA approval with you when you travel and recommend you register at least 72 hours before departure. All queries in relation to this requirement should be addressed via the US Embassy Consular department. Please Note: when you register for ESTA you must have a valid passport at the time of registration. If you have applied for a post dated passport (for example to reflect a change in name) this passport will not be valid until the effective date noted in the passport.
INFORMATION ABOUT YOU
We will update your information whenever we can to keep it current, accurate and complete.
Our Use of Your Information
(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
(2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies who act as "data processors" on our behalf, or to our service providers operating systems or business functions on our behalf (some of whom are located outside the UK/EEA). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
(3) Information (such as health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.
Direct Marketing Material
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.
(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.
(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe email" or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
(3) For a list of our group companies or brands, please send us your request.
Please write to Ski Alpine Limited, Legal Department, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL.
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES
However, if you also receive our email marketing, we will tailor the information we send you unless to tell us not to. This means we may use information we hold and cookies to identify your individual web site search behaviour and preferences. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.
Our website(s) may contain links to other sites not controlled by us. It is your responsibility to check the status of these sites.
To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; and (3) transactions and activities on our website. All recordings are and shall remain our sole property.
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
22. LIFT PASSES
You will receive a season pass for the resort where the training programme will operate. The overall ski areas covered by lift passes may be subject to change by local lift companies/resort authorities and this is outside our control. Should this situation arise, this may reduce the number of pistes and ski area available.
The Lake Louise courses include a Lake Louise ski area mountain and bus season pass. If you choose to upgrade to a Ski Big 3 mountain pass which includes the resorts of Sunshine Village and Norquay (in addition to Lake Louise), you will need to purchase daily bus tickets (approx $15 return) if you wanted to go to Sunshine Village and Norquay.
23. SKI & SNOWBOARD INSTRUCTOR TRAINING
The number of hours of ski/snowboard instructor training will vary from resort to resort. This is typically 20 plus hours per week in North American resorts and 24 hours per week in New Zealand. The training is typically provided on weekdays (Mon-Thurs or Mon-Fri) with weekends spent at your own leisure. The instructor training courses are co-ordinated by the resident ski and snowboard schools in the resorts, and they are responsible for providing the instructors and the delivery of the training programme. We do not guarantee that you will pass your examinations and gain your certification(s). Please note that you will need to spend time outside of the training provided to learn the theory and put into practice the things that you have been taught. Attendance at lessons/training is extremely important. For our Lake Louise courses, although the training for CSIA or CASI Level 2 is provided, the exam fee is not included in the package (as this is payable locally to the National Office).
NOTICE This is a notice required by European Community Regulation (EC) No.889/2002.This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal Convention, and it does not form part of the contract between us, the carrier(s) and you, nor part of a claim. No representation is made by us or the carrier(s) as to the accuracy of the contents of this notice.
AIR TRAVEL CONDITIONS OF CARRIAGE
You must comply with the conditions of carriage applied by land, sea and air carriers. The provisions of the Montréal Convention concerning the carriage of passengers and their luggage by air, and the airlines’ conditions of carriage, may apply to you and your party during your flight, and during boarding and disembarkation. These provisions and conditions may limit or exclude liability for death or personal injury, or the loss of or damage to luggage, and may make special provisions for valuables. We will supply a copy of the conditions of carriage applicable to your holiday, and the Montreal Convention, if you request them. MONTREAL CONVENTION
Air carrier liability for passengers and their baggage. This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. Compensation in the case of death or injury. There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately £80,000 / €120,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. Advance payments. If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than16000 SDRs (approximately £13,000 /€19,300). Passenger delays. In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300 / €5,000). Baggage delays. In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800/ €1,200). Destruction, loss or damage to baggage. The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher limits for baggage. A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. Complaints on baggage. If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal. Liability of contracting and actual carriers. If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. Time limit for action. Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information. The basis for the rules described above is the Montréal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States."
Please check your airline tickets for details of your standard luggage allowance.
EU Airline Blacklist: In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'Community list' which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available at http://air-ban.europa.eu/
Medical Conditions: If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must advise us and you may need to be cleared for travel by the airline which will involve obtaining a Fitness to Fly Certificate from your GP. All requests for medical clearance must be submitted to the airline at least 4 working days before the date of departure. Conditions that require medical clearance include respiratory, coronary or infectious illness.
Flights and Flight Times: The flights shown are operated by UK, European and international scheduled and charter airlines, including our own in-house airline. They use wide and narrow-body jets. We may change airlines or aircraft types at any time; this does not count as a Major Change. Some flights may need to stop en route. If we know about this in advance we will tell you. Flight times shown in the brochure, on the website and on your booking confirmation are not guaranteed. Actual flight times are shown on your tickets. Flight times are local times based on the 24-hr system.